Shipping Information

Shipping Information


[UPDATE] There are currently worldwide delays on the order fulfillment due to Covid-19. Your orders will be with you, but it might take longer than usual.


It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5- 8 business days

International: 10-20 business days

Europe: 5 - 8 business days


Where is my stuff coming from?


I work with a print-on-demand fulfillment company that I trust with facilities worldwide!

If you order fro US, the item will be fulfilled in a facility in Mexico or US, and if you order from Europe, it will come from Latvia or Spain. 


Will I be charged customs for my order?


An additional customs and tax fee can occur on international orders. This fee is unfortunately not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

 

Shipping Rates 

 

 

Shipping Rates Hoodies

 

Shipping Rates Other


My order should be here by now, but it’s NOT. What should I do?


Before getting in touch with me, please help me out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be.


If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with me at liza@siberianlizard.com  with your order number.


If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP

code lookup to make sure you get it right!